Questions. Answered.

Observ reveals a comprehensive range of skin concerns through specialized light modes, including:

• Pigmentation disorders and distribution of melasma
• Porphyrin, acne, and comedones
• Free oil flow and plugged pores
• Areas of keratinized skin
• Circulatory irregularities
• Dehydrated skin and lipid-dry areas
• Vascular conditions including rosacea
• Milia and areas with collagen loss
• Sensitive and thinned skin areas
• Fine lines, wrinkles, and surface texture concerns
• Skin irritations and inflammation

With our Comprehensive Extension Kit available in the USA, you can extend this detailed visualization to the hands, neck, décolleté, and back areas, allowing for complete assessment and treatment planning for the most commonly treated aesthetic zones.

Unlike systems that attempt to diagnose or measure skin conditions automatically, Observ is designed to enhance your professional judgment, not replace it. Our technology reveals what’s happening beneath the skin’s surface through specialized light modes without imposing automated interpretations. This respects your expertise as the true professional while providing unmatched visual clarity that transforms patient understanding and enhances treatment acceptance.

At Sylton, we focus on visual assessment. Our high-resolution images are so detailed that even subtle skin changes become immediately visible to both the professional and the patient. We believe quantitative measurements can be affected by seasonal changes and operator technique, while computers often miss the nuanced improvements that trained professionals can perceive. Our approach emphasizes your expertise while providing the visual clarity you need to make informed decisions.

Observ skin analysis systems reveal what lies beneath the surface. The device enhances your aesthetic and beauty consultations by showing the condition of all skin layers in exceptional detail. This lets you work based on visual evidence rather than assumptions. Using the Observ for the first time is truly eye-opening, as it reveals concerns like UV damage, blocked pores, pigmentation irregularities, vascular conditions, and sebaceous gland activity. These insights help you create effective treatment plans with confident product recommendations. Observ is the crucial first step in your patients’ journey toward healthier, more beautiful skin.

For detailed pricing information on our Observ systems, please contact your local authorized dealer or reach out to us directly at info@sylton.com. Your dealer can provide a personalized quote based on your specific practice needs and discuss available financing options, including lease-to-own programs that make it easy to integrate this powerful technology into your practice.

In the USA, remember that the Observ 520x comes as a complete solution that includes the mobile stand and aesthetic analysis features as standard.

While all our Observ devices and apps are designed to be intuitive, we provide comprehensive training to ensure you get the maximum benefit from your investment. In the USA, your local dealer offers both initial and advanced training options. The standard training package is included with your purchase and covers device operation, patient positioning, effective communication techniques, and integration into your consultation workflow.

Advanced training modules are also available for specialized applications in medical aesthetics, dermatology, and anti-aging treatments. These focused sessions help you leverage the full capabilities of the Observ in your specific practice area.

The purchasing process is designed to be straightforward:

1. Contact your nearest authorized dealer (found on our website) or reach out to us directly
2. Schedule a demonstration if you haven’t already experienced the Observ
3. Choose between the Observ 520x (which includes the mobile stand and aesthetic analysis features as standard in the USA) or the Observ 320
4. You will recieve pricing details, financing options if applicable, and delivery timeframes
5. Once purchased, delivery will be arranged
6. Training will be scheduled to ensure you can maximize the value of your investment immediately

We offer personalized demonstrations through our network of authorized US dealers. To schedule a demonstration at your practice, visit our “Find Your Dealer” page or contact us directly at info@sylton.com. Our team will connect you with your nearest dealer who can arrange an in-person demonstration that shows exactly how the Observ will enhance your specific practice.

Observ devices are remarkably compact. Just 10ft² is plenty of space to use the product. Additionally, the device is lightweight and portable, allowing for easy storage when not in use. For practices with limited space, the optional Mobile Stand provides flexibility to move the Observ between treatment rooms as needed.

Yes, all Observ devices are specifically developed for clinical and salon environments and meet the highest safety standards. Our technology is tested and approved by recognized international testing laboratories, and our company is ISO certified. The Observ uses specialized lighting technologies that pose no risk to clients when used as directed.

We offer additional accessories to enhance your Observ experience:

• Comprehensive Extension Kit: In the USA, we offer an all-in-one extension kit that includes specialized accessories for imaging the hands, neck, décolleté, and back areas. This complete solution allows you to extend your analysis beyond the face for truly comprehensive treatment planning.
• Sylton Connect: Our cloud platform for secure data storage and team collaboration, with 5GB free storage included with every Observ device.

Note that in the USA, the Mobile Stand and aesthetic analysis features come standard with the Observ 520x bundle, creating a complete solution that offers mobility between treatment rooms and comprehensive facial assessment capabilities.

The Observ 520x is our premium professional imaging system designed for medical aesthetics clinics, dermatologists, and advanced aesthetic practices. It features 10 specialized light modes, facial expression and symmetry analysis, and comprehensive comparison capabilities. In the USA, our standard offering includes the complete Observ 520x bundle with aesthetic analysis features and mobile stand included.

The Observ 320 is our salon-optimized system with 5 essential light modes, perfect for beauty salons and spas. It offers simplified operation while maintaining exceptional image quality, making it ideal for demonstrating skin concerns and treatment needs in salon environments.

Yes, Observ reports can be easily shared through multiple channels: email, print, AirDrop, or through HIPAA-compliant messaging platforms. The reports serve as powerful educational tools for patients and help reinforce your treatment recommendations long after the consultation ends.

Observ reports are fully customizable to match your practice’s needs and branding. A report can include:

• Selected Observ images showing different skin conditions
• Highlighted areas of concern
• Your professional annotations and notes
• Personalized treatment recommendations
• Product suggestions with your practice’s branding
• Skincare regimen advice and next steps

You can see sample reports for both the Observ 520x and Observ 320 on our website or by requesting examples from your point of sales.

For the most accurate view of the skin, we recommend performing analysis on a clean face, but not immediately after cleansing. Ideally, there should be some time between cleaning and analysis, as cleansing products can temporarily affect the skin’s lipid levels. This approach ensures you’re seeing the skin’s typical condition rather than temporary effects from cleaning products.

The actual image capturing process takes approximately 10 seconds for the Observ 520x and just 4 seconds for the Observ 320. The full consultation, including patient positioning and discussion of findings, typically takes 15-20 minutes, though this can be adjusted to fit your practice workflow. Many practitioners find that the visual clarity provided by the Observ actually streamlines the consultation process while simultaneously increasing treatment acceptance.

The most effective promotion happens when patients experience the Observ as part of your consultation process—the results speak for themselves and generate word-of-mouth referrals. Beyond this natural promotion, we recommend:

• Featuring before/after comparisons on your social media (with patient permission)
• Including information about your advanced skin analysis technology on your website
• Positioning the Observ in a visible location to spark patient curiosity
• Creating special “Skin Discovery” events where prospects can experience the analysis
• Training your staff to mention your advanced skin analysis capabilities when booking appointments

The return on investment comes primarily through increased treatment and product sales rather than charging for the analysis itself. Based on feedback from our US patients, practices typically see a 20-30% increase in treatment acceptance and a 15-25% increase in product sales after implementing the Observ.

We’ve created an ROI calculator available on our product pages that helps you estimate the potential impact on your specific business. Many practitioners report recouping their investment within 4-6 months through increased revenue.

This depends on your practice model, but we see several successful approaches among our US customers:

• Offer complimentary analysis as part of your standard consultation (most common)
• Include analysis in a paid consultation fee that’s applied toward treatments
• Create a comprehensive skin analysis package that includes Observ imaging plus additional assessments
• Provide free initial analysis but charge for follow-up progress evaluations
• Integrate the analysis seamlessly into your treatment pricing strategy

Many practices find that even offering the analysis at no additional charge significantly increases their treatment acceptance rates and package sales.

We recommend making the Observ an integral part of your initial consultation process. The device creates a powerful visual story that enhances patient understanding and acceptance. Most successful practices use the Observ to:

1. Document the patient’s skin condition at first visit
2. Educate patients about their specific concerns using the visual evidence
3. Develop personalized treatment plans based on what is revealed
4. Take progress pictures during treatment to show improvement
5. Capture final results to demonstrate the full transformation

This approach turns the consultation into an educational journey that builds trust and demonstrates your expertise.

Absolutely. There is no obligation to use Sylton Connect with your Observ. The Observ 320 and 520x apps will function perfectly and store all data locally on your iPad. However, without Sylton Connect, your patient data will not be backed up to the cloud and could potentially be lost if you uninstall the app or if your iPad is damaged or lost.

We take data security extremely seriously. Sylton Connect employs:

• 256-bit end-to-end encryption for all data at rest and in transit
• Unique encryption keys for each user account
• Password hashing using 128-bit secure algorithms
• Regular security audits and updates
• HIPAA-compliant storage and transmission protocols
• Geo-distributed data centers with automatic failover
• Regular automated backups of all patient data

Our US data center is located in North Virginia, ensuring optimal performance and compliance with US regulations.

We offer several Sylton Connect Pro plans to accommodate practices of different sizes and needs:

Storage Plans:

• 5GB: Free with any Observ device
• 100GB storage plan
• 250GB storage plan
• 500GB storage plan
• 1TB storage plan

All plans are available with either monthly or annual billing options, with annual subscriptions offering approximately 15% savings compared to monthly billing.

All plans include unlimited users within your practice. For current pricing details and to find the best plan for your needs, please contact your dealer or email us at connectsupport@sylton.com. Custom enterprise solutions are also available for multi-location practices.

Sylton Connect Free provides your practice with:

• 5GB of secure cloud storage for patient images and data
• Complete access to the Sylton Connect online portal
• Catalog Manager functionality to organize your treatments and products
• Unlimited team members with customizable access levels
• All core data management and patient consultation capabilities

This free plan is included with every Observ device purchase, allowing you to immediately experience the benefits of secure cloud storage and team collaboration.

Sylton Connect transforms how your team works together by:

• Automatically uploading all patient images to secure cloud storage
• Making patient data accessible to your entire team from any device
• Allowing practitioners to prepare for consultations from any location
• Enabling shared treatment planning across your practice
• Providing a centralized catalog of treatments and products that ensures consistency
• Creating a secure backup of all patient images and data
• Facilitating HIPAA-compliant sharing of patient reports

Sylton Connect is our comprehensive cloud platform that enhances your Observ experience through secure data storage, team collaboration tools, and anywhere access to patient images and data. It includes the Sylton Safe cloud storage solution, online portal access, and catalog management features that streamline your clinical workflow.

Most US dealers maintain inventory of Observ devices, allowing for delivery within 1-2 weeks of purchase. For special configurations or during high-demand periods, delivery may take up to 3-4 weeks. Your dealer will provide specific delivery timeframes based on current inventory and your location.

For technical support, you have several options:

1. Contact your point of sales, who can provide first-line support
2. Visit our online support center at support.sylton.com for troubleshooting guides
3. Email our support team at info@us.sylton.com
4. For Sylton Connect specific issues, you can also contact connectsupport@sylton.com

Our support team is ready to help you make the most of your Observ system and ensure it continues to deliver exceptional results for your practice.

In the US market, all Observ devices include a comprehensive two-year warranty against manufacturing defects in materials and workmanship under normal use. This warranty begins from the date of original purchase and requires proof of purchase and the device serial number for service. Extended warranty options are available through your dealer.

We recommend using an iPad Pro for the optimal experience, as these models feature the best cameras and can provide a larger screen if desired. However, many recent iPad models are compatible with the Observ systems. A current list of compatible iPad models is available in our download center or from your dealer.

Yes, we offer comprehensive US-based support for all Sylton products. Our US support team is available during standard business hours via phone, email, and online chat. We also provide regular training webinars and resources specifically designed for our US customers.

Sylton is headquartered in Son en Breugel, The Netherlands, with our main office and R&D facilities located in Science Park. We maintain a US presence to serve the North American market, with dedicated sales, training, and support teams familiar with the specific needs and regulations of the US aesthetic industry.

We’re always interested in connecting with potential partners who share our values and vision. To explore distribution opportunities in the US market, please fill out the Partner Application Form on our website. Our team will reach out to discuss how we might build a strong, long-term relationship that leverages our complementary strengths.